Privacy Policy

Hydressence® Privacy Policy

1. Who We Are

This Privacy Policy is issued by MKL Performance Cars Ltd., trading as Hydressence®, a registered UK company specialising in luxury spas, swim spas, and wellness products. Our registered address is Unit 35,Boston Road, Leicester, LE4 1AW. We are the ‘data controller’ of your personal data under UK data protection law.

2. What Personal Data We Collect

We may collect the following types of personal information:

  • Name, address, phone number, and email
  • Delivery and billing information
  • Purchase history and service logs
  • IP address and browser/device info (for web use)
  • Marketing preferences and communication opt-ins
  • Remote diagnostics or smart system usage where applicable

3. How We Use Your Data

We use your data to:

  • Process orders, delivery, and service appointments
  • Send service reminders and warranty updates
  • Support remote diagnostics or system controls (if enabled)
  • Handle complaints, technical issues, and customer support
  • Comply with legal, tax, and regulatory requirements
  • Send marketing if consent is given

4. Legal Basis for Processing

Our lawful bases include:

  • Performance of a contract
  • Legitimate interests
  • Consent (e.g. marketing)
  • Legal obligations

5. Automated Decision-Making

Where our systems include smart or automated features (e.g. remote spa controls, energy scheduling, self-diagnostics), you have the right to request human intervention, express your view, and challenge decisions under GDPR.

6. How Long We Keep Your Data

We retain customer and transaction records for up to 7 years. You may request deletion where applicable and lawful.

7. How We Protect Your Data

Your data is stored on secure systems accessible only to authorised Hydressence personnel. We use passwords, encryption, and industry-standard safeguards to prevent misuse or loss.

8. Your Rights Under UK GDPR

You may:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion (‘right to be forgotten’)
  • Restrict or object to certain processing
  • Receive a copy of your data in portable format
  • Withdraw consent (e.g. from marketing)
  • Lodge a complaint with the ICO (ico.org.uk)

9. Cookies and Tracking

Our website may use cookies for basic functionality and performance tracking. By using our site,you consent to cookie use. You can manage or block cookies through your browser settings.

10. Sharing with Third Parties

We may share your data with couriers, IT providers, payment processors, or service engineers as required. We only work with GDPR-compliant providers who protect your data and act under our instructions.

11. International Data Transfers

If any data is processed outside the UK, it is protected by standard contractual clauses or adequacy decisions to ensure equivalent safeguards as UK law requires.

12. Breach Notification

In the event of a data breach that may pose a risk to your rights or freedoms, we will notify affected individuals and the Information Commissioner’s Office (ICO) within 72 hours, as required by law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you via email.

14. Contact Us

For privacy enquiries or to exercise your rights, contact: -
Email: hello@hydressence.co.uk
Phone:+447470241871
Address: Unit 35,Boston Road, Leicester, LE4 1AW