Terms & Conditions

HYDRESSENCE® – TERMS & CONDITIONS OF SALE

The Signature of Outdoor Luxury

Company: Hydressence® is a trading name of MKL Performance Cars Ltd, Registered in England & Wales, Company No. 10584594

Registered Office: Unit C 1st Floor Offices, 122 Bridge Road, Leicester, England, LE5 3QN

VAT Number: 402 6573 18

Email: hello@hydressence.co.uk | Phone: +447470241871

1. DEFINITIONS

“We”, “us” and “our” refer to Hydressence®. “You” and “your” refer to the purchaser of any Hydressence® product.

2. PRODUCT ORDERS

All products are subject to availability. We reserve the right to update product specifications or discontinue items without notice.

Product descriptions and prices are accurate at time of publication.

3. PRICING & PAYMENT

Prices include VAT unless otherwise stated. Full payment is required prior to delivery.

Deposits are non-refundable due to associated restocking and re-advertising costs.

Bespoke orders must be paid for in full before production commences.

4. DELIVERY & INSTALLATION

Complimentary delivery and standard installation are included unless otherwise specified.

Access: It is your responsibility to ensure that access is clear and ready for delivery.

Obstructions: We do not remove gates, fencing, or other obstructions.

Responsibility: Our team is not responsible for clearing paths or modifying access routes.

Site Assessments: Optional pre-delivery consultations are available for an additional charge.

5. WARRANTY

All products are CE and UKCA compliant and come with a manufacturer-backed warranty.

Full details are available in the Hydressence® Warranty Booklet.

Warranty is valid only when servicing is carried out by Hydressence® and recorded in the official Service Log.

6. SERVICING & MAINTENANCE

Customers are responsible for arranging annual servicing through Hydressence®.

Third-party maintenance will void warranty coverage.

7. CANCELLATIONS & RETURNS

Custom or bespoke orders are non-cancellable once production has begun.

Standard items may be returned within 14 days if unused and in original packaging.

Return costs are the buyer’s responsibility unless the product is faulty.

8. LIABILITY

We are not liable for delays caused by weather, delivery access issues, or other external factors beyond our control.

These do not affect your statutory rights.

9. REGULATORY COMPLIANCE

All Hydressence® products are manufactured in compliance with CE and UKCA certification standards.

10. GOVERNING LAW

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England.

11. ACCEPTANCE

By placing an order with Hydressence®, you confirm that you have read and agree to these Terms & Conditions in full.

12. SITE ACCESS & RISK NOTICE

Customers are responsible for ensuring adequate access for delivery and installation.

Hydressence® is not liable for structural alterations or access-related complications.

All risk remains with the customer unless agreed in writing.

13. DAMAGE LIABILITY DURING INSTALLATION

Hydressence® is not liable for minor cosmetic damage to paths, lawns, or driveways caused during delivery or installation.

Any additional works must be arranged by the customer.

14. ELECTRICAL & GROUNDWORK REQUIREMENTS

Customers must ensure all electrical and base works are completed before delivery.

We do not carry out electrical installations or supply cabling.

All spas are plug-and-play and require a qualified electrician for 32-amp connections.

15. STORAGE FEES & DELIVERY RESCHEDULING

If delivery is delayed by the customer, a storage fee of £49 per week applies.

Missing the agreed delivery forfeits the original slot; new delivery will be rescheduled at our discretion.

Once rescheduled, the item will no longer be held in storage and must be accepted on the confirmed date.