1. Do your hot tubs have smart technology?
Many of our models feature built-in smart technology, allowing you to control temperature,
jets, and lighting from your smartphone. You can also set heating schedules and receive
maintenance reminders — offering added convenience and a more seamless spa experience.
2. Can I build a custom or bespoke hot tub?
Yes — we offer a bespoke spa build service. Our Client Services team can help you design a hot
tub tailored to your preferences, space, and lifestyle.
3. Where are Hydressence® hot tubs made?
Our hot tubs are manufactured in our dedicated facility in Germany, combining precision German
craftsmanship with Italian design and USA-built components.
4. Is delivery and installation included?
Yes — we offer complimentary delivery and full installation across the UK, managed by our
experienced in-house team.
5. How do I get help or speak to someone?
Our Senior Spa Advisor, Emily Walker, is available to assist with product advice, planning, and
personalised support. [Contact Us] to speak with Emily directly.
6. Do you have a showroom?
Hydressence® operates primarily online, allowing us to offer a more streamlined and efficient
service across the UK. However, our Client Services team is available for video consultations,
detailed product support, and personalised advice at every step.
7. Are your hot tubs eco-friendly?
Yes — Hydressence® hot tubs are built with energy efficiency in mind. We use high-grade
insulation throughout the shell and cabinet, and our systems are designed to retain heat and
reduce energy consumption. From materials to manufacturing, every step is considered to help
lower running costs and minimise environmental impact.